ASUS Vivobook 13 Slate OLED T3304GA-LQ047W - Laptop

  • Windows 11 Pro - ASUS recommends Windows 11 Pro for business
  • Up to Intel® Core™ i3 processor
  • Up to 8 GB memory
  • Up to 512 GB PCIe® Gen 3.0 x4 SSD storage
  • 13.3'' FHD OLED Dolby Vision touchscreen
  • Dolby Atmos audio with quad speakers
  • Support 4096 pressure-level stylus
  • Detachable full-size keyboard
$1,299.00
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Model full name - T3304GA-LQ047W
Part Number - 90NB10L1-M003E0
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Your speedy PC, your brilliant entertainment center

Move your life up a gear with Vivobook 13 Slate OLED, the fun-filled companion that’s so much more than a laptop, with an innovative multi-mode design! This super-versatile device will amaze your eyes and ears with its cinematic video quality and immersive Dolby Atmos® sound, and the ASUS Pen 2.0*1 will unleash your creativity. Wherever you are, and whatever you want to do, Vivobook 13 Slate OLED is ready to take you beyond the laptop!
ASUS No.1 OLED: GFK and NPD combined retail data in 2021 Q4~2022 Q3, worldwide market.

World-leading 13.3” OLED detachable laptop*2

16:9 aspect ratio, 27% large video area, 19% higher video-to-screen ratio, 1920 by 1080 resolution, Three-sided NanoEdge 86% screen-to-body ratio, 0.2 ms response time, 100% DCI-P3, PANTONE® Validated, average Delta-E < 2, 550 nits peak brightness*3

ASUS Pen 2.0 support

4096 pressure levels USB-C® charge

Connectivity

2 x USB-C®, 1 x audio jack, 1 x microSD card reader
Windows 11 Pro
Corning® Gorilla® Glass NBT™
for scratch resistance, anti-fingerprint coating
quad speakers with Smart Amplifier technology
cinema-grade experience

Cover stand

for versatile usage*6
Up to
Intel® Core™ i3-N300
processor
Up to
8 GB
LPDDR5 4800 MHz memory*4
WiFi 6
superb connecting speed with ASUS WiFi Master*5
Adaptive color light sensor
for automatic brightness and color temperature adjustment

ASUS ErgoSense keyboard

1.4 mm key travel, 19.05mm full-size key pitch, 0.2 mm key-cap dish
3DNR FHD IR camera
fast face login and clear video call
Fast charging
60% in 39 minutes via USB Type-C®*7
PANTONE validated
for professional-grade color accuracy
Military-grade toughness
810H standard*8

An OLED cinema in your hands

Whatever you’re watching, reading or chilling to, Vivobook 13 Slate OLED makes it better. Its 13.3-inch OLED display is super-bright, and it’ s VESA DisplayHDR™ True Black 500 certified to give you deep blacks and ultra-realistic detail in even the darkest scenes. The ultrawide 100% DCI-P3 color gamut makes colors really pop, and it’s also PANTONE® Validated for professional-grade color accuracy. TÜV Rheinland certification for low blue-light emissions makes it easy on your eyes. And to keep it looking great for longer, it’s covered with tough anti-scratch Corning® Gorilla® Glass NBT™.

DISPLAY

Up to
550-nit
peak brightness
100% DCI-P3
best-in class color gamut
Average
Delta-E < 2
color accuracy
Corning®
Gorilla® Glass
touchscreen protection
cinema-grade experience
True Black 500
industry-standard color fidelity
flicker free certified
low blue light certified

5 reasons to choose ASUS OLED laptops

ASUS Splendid, Customizable color gamut for every need

With integrated ASUS Splendid software, the color gamut can be quickly and easily switched to suit various tasks or preferences. Choose between the ultravivid native color setting, sRGB for web content or browsing, DCI-P3 for cinema content, or Display P3 for extraordinary real-world color.

sRGB

Web content-creation standard

DCI-P3

Cinema color standard

Display-P3

Movie-grade colors adjusted to fit everyday viewing

Native

Original OLED colors

Ultra-durable touchscreen with Corning® Gorilla® Glass

Corning® Gorilla® Glass NBT™ is strictly tested*11 and is proven to be more durable than ever. The retained strength and scratch resistance of the glass surface are significantly superior to traditional soda-lime glass, so it’s more resistant to swipes, taps and stylus use.
6x
more retained strength
6x
more scratch-resistance

Soda-lime glass

(1 Newton force applied)

Corning® Gorilla® Glass NBT™

(6 Newton force applied)

Soda-lime glass

(6x Visible scratch surface)

Corning® Gorilla® Glass NBT™

Deep-dive into your favorite movies and concerts

Get the snacks ready, make yourself comfortable and get ready for a truly cinematic experience with Vivobook 13 Slate OLED. Its gorgeous Dolby Vision HDR display and multi-dimensional Dolby Atmos sound will make you forget you’re not at the movies! The sound envelops you realistically, and you’ll see details in even the darkest scenes. The quad-speaker audio system, powered by a high-performance Smart Amplifier, delivers loud, distortion-free sound that you have to hear to believe. With Vivobook 13 Slate OLED, entertainment is center stage!

AUDIO

Quad-speaker
audio system
Smart Amplifier
ASUS Audio Booster

Dolby Atmos: Dive into sound

With Dolby Atmos, sound can be more spatially dynamic — even overhead — creating an immersive soundscape that feels more realistic.

Louder sounds!

Combining Smart Amplifier and ASUS Audio Booster technology, the audio volume is boosted by up to 5.25x for a powerful audio experience.

Dynamic sound experience

The distortion-suppressing dual-channel Smart Amplifier is equipped with a powerful DSP chip that can prevent long-term damage to the sensitive speaker voice coils. Creating or listening to audio in your videos, movies, music or games has never sounded better!

More clarity

The Smart Amplifier helps to deliver clearer audio by boosting volume across the entire audio spectrum, not just at certain frequencies.

Distortion-free

The Smart Amplifier’s output is intelligently matched to the speaker’s physical capabilities, fine-tuning the system across the entire spectrum to ensure distortion-free audio at any volume level.

Creativity starts now

Enhance your creativity with ASUS Pen 2.0 and Vivobook 13 Slate OLED. With interchangeable tips that mimic different pencil types, you can write, draw or markup in any supported app, and its Microsoft Pen Protocol (MPP) 2.0 technology has ultra-low latency and fast response, so it can accurately reproduce the finest lines and the broadest brush strokes. Its 4096 pressure levels and 5-350 gram pen-tip force will transform your Vivobook 13 Slate OLED experience!

ASUS PEN

4096
pressure levels
5-350 g
pen tip force
266 Hz
sampling rate
Support
USB-C®
charging

Peaceful productivity

Vivobook 13 Slate OLED is fueled by up to a speedy Intel® Core™ processor, in a solidly built fanless chassis, making it completely silent in use — perfect for when you really need to concentrate. It’s frugal on battery power, too, and now features fast LPDDR5 memory, so it can handle your everyday tasks smoothly – and in peace!

PERFORMANCE

Windows 11 Pro
Up to
3.8 GHz
Intel® Core™ processor
Up to
512 GB
PCIe® Gen 3.0 x4 SSD storage
Up to
8 GB
LPDDR5 RAM

Connect in the blink of an eye

The ultrafast WiFi 6 in Vivobook 13 Slate OLED gives you superfast surfing, and it’s enhanced with ASUS WiFi Master technology for more stable, more reliable connections. With faster-than-wired speeds of up to 2.4 Gbps, you’ll can stream videos and movies smoothly, and transfer big files in an instant.

WIFI MASTER

WiFi 6
802.11ax
SmartConnect
Up to
4X
more network capacity*12
Up to
3X
faster than WiFi 5*13
Up to
75%
lower latency*14

User friendly design

We go the extra mile to give you a more effortless and joyful experience, at work or play.

USER EXPERIENCE

Unlock, instantly

The FHD infrared (IR) camera allows you to unlock your laptop quickly and securely.

Perfect brightness and color tone, anywhere

Whether you’re in bright sunshine or a dim room, auto-brightness works behind the scenes to show your images at their best — providing more comfort for your eyes and maximizing battery life.​ There’s also a color sensor that detects ambient light levels and automatically adjusts the brightness and color temperature of the screen to provide the best-looking image for your surroundings.​

Auto-brightness

Color Temperature

ASUS ErgoSense keyboard, comfortable typing experience

Your comfort is our highest priority. That’s why the ASUS ErgoSense keyboard has an incredibly satisfying feel, with the optimum key bounce and travel calculated with fine-tuned precision. Experience the ErgoSense keyboard and you’ll soon find yourself cruising effortlessly through your work.

Full-sized key pitch 19.05 mm

The full-size 19.05 mm key pitch is the same as a desktop keyboard so you can whizz through your work with superb typing comfort and accuracy.

Dished key caps 0.2 mm

The 0.2 mm key-cap dish is designed to match the shape of your fingertips so your fingers are gently guided to the ideal contact point with the keys.

Long key travel 1.4 mm

The long 1.4 mm key travel lets you type without having to use too much force. And the special ASUS-designed rubber dome guarantees your click force is met with just the right tactile bump you need for a nice grip.

0.1 mm key cap relief

When fully depressed, the keys on the ErgoSense keyboard don’t sink below the level of the keyboard deck. The key caps remain at least 0.1 mm above the chassis surface, providing you with a comfortable, ergonomic typing experience.

Optimal click ratio: Engineered to perfection

The feel of a keyboard depends on the crucial ratio between the peak force (also known as the actuation force) and the contact force. Peak force occurs when you press down on the key and reach the maximum force that the key’s underlying rubber dome can withstand without deflecting. Contact force occurs when the bottom of the key touches the circuit board to trigger an electronic signal, which in turn generates the action appropriate to the key. To achieve the most natural feel for a keyboard, ASUS keyboard experts have scientifically determined that the optimal ergonomic click ratio for a key is between 45-60%. These forces are precisely measured and tuned using the ASUS-designed rubber domes beneath the keys.

AI camera and audio system

Take back control of your meetings with our innovative camera system and ASUS AI noise-canceling audio technology, with new algorithms to make your conference calls even more productive.

SMART CONFERENCING

Real-time webcam image optimization

ASUS 3D Noise Reduction (3DNR) technology and the new webcam effects in MyASUS take your video-calling experience to the next level. 3DNR significantly upgrades the image clarity of the FHD webcam, with a unique algorithm that sharpens images and performs real-time de-noising to make sure everything looks crisp and clear during video calls.

Best online meeting experience

Next-level AI noise-canceling audio technology

To provide exceptional remote-working and video-conferencing experiences, features ASUS AI Noise-Canceling Technology that employs machine learning in order to isolate unwanted noise from human speech. This technology helps to filter out ambient noise for optimum group conference-call quality. The ASUS AI Noise-Canceling Microphone feature in the MyASUS app can filter out ambient noise — so you’ll hear what everyone else is saying.
Try the demo to experience the amazing difference that AI Noise-Canceling Technology can make in different environments.

Conference calls with more possibilities

Conference calls can be single-presenter or multi-presenter, gathered around a single laptop with voices coming from various directions. With the upgraded system enabled via the MyASUS app, it detects and optimizes audio from either one direction or from all directions — ensuring top conference call audio quality.

Single presenter conference call

Single-presenter conference call mode can filter out noise and other voices, and ensures only the voice in front of laptop can be heard. When you switch on the Target Speaker Tracking mode it can even target and track new talkers within a 180° arc, making the feature ideal for recording large groups as well as for individuals.

Multi-presenter conference call

Multi-presenter conference call mode filters out ambient noise whilst identifying multiple voices from all directions and distances, so all voices can be heard more clearly.

Lasts longer, charges faster

Vivobook 13 Slate OLED is perfect for those movie-watching marathons! Its 50 Wh battery keeps you going to the credits and beyond, with over 10 hours of battery life on a single charge, so your viewing will be interruption-free. But if you do need a quick boost, it can reach 60% charge in just 49 minutes via the fast-charging USB-C® port. With USB-C® Easy Charge, you can even charge your laptop from a wide range of 5-20V USB-C® chargers including airline chargers or power banks!

BATTERY

50 Wh
battery capacity
Up to
10 hours
battery life*15
Fast charging
60% in 49 mins
with USB-C®*16
Support
Power bank
charging*17
microSD card reader
USB-C® 3.2 Gen 2
Audio jack

Empowering connections

You’ll never be short of connections for your gadgets with Vivobook 13 Slate OLED. As well as a full set of status indicators, a microSD card reader and an audio jack, there are two full function USB-C® ports — with Power Delivery and DisplayPort support — on the side and top of the top of the laptop. So when it’s time for a night in with friends, you can turn it into a fully-fledged cinema experience by connecting it to an external big-screen monitor or TV!

CONNECTIVITY

Stay stylish on-the-go

Versatile design and unique styling make Vivobook 13 Slate OLED a fun-filled 2-in-1 ultraportable companion that stands out from the crowd. It only weighs 800 grams, so it’s easy to carry even when you take the detachable keyboard and stylish cover stand along for the ride.

DESIGN

800 g
light*18
8.9 mm
thin

World’s most strictly tested US military-grade laptop durability*8

ASUS laptops*21 are engineered with extraordinary toughness meet the exacting US MIL-STD-810H military-grade standard, undergoing 12 rigorous test methods and 26 punishing test procedures — exceeding industry standards. The upshot is a range of products that are renowned for reliability and durability. These factors also inherently benefit longevity and thus sustainability, so you can work, travel or relax with the confidence that your ASUS laptop is ready for the real world — today, and long into the future.

MILITARY-GRADE

12
military-grade test methods
26
military-grade test procedures
-51~71°C​
extreme temperature endurance
95%
humidity tolerance for 10 days
Shock Test
1. Functional shock
2. Transportation shock – on road
3. Fragility
4. Crash hazard shock
5. Bench handling
Vibration Test
6. Two-wheeled trailer
7. Wheeled vehicle
8. Common carrier
High Temperature Test
9. Basic hot storage and transit
10. Basic hot operational
11. Hot dry storage and transit
12. Hot dry operation
Low Temperature Test
13. Basic climatic storage and transit
14. Basic climatic operational
15. Cold climatic storage and transit
16. Cold climatic operational
Sand and Dust Test
17. Blowing dust
18. Blowing sand
Altitude Test
19. Altitude storage
20. Altitude operation
Freeze and Thaw Test
21. Freeze and thaw test
Humidity Test
22. Humidity test
Temperature Shock Test
23. Temperature shock
Solar Radiation Test
24. Solar radiation
Mechanical Vibration Test
25. Mechanical vibration
Explosive Atmosphere Test
26. Explosive atmosphere

Truly personalized workflow

MyASUS hosts a collection of handy ASUS apps and tools that help you get more out of your laptop. GlideX is a powerful cross-device screen-sharing solution. ScreenXpert helps you to manage app windows across displays connected to your ASUS PC, giving you full control of your workflow!

SOFTWARE

MyASUS

MyASUS provides easy access to ASUS apps that are designed to help you maintain your system, update your software, optimize your PC’s performance, and contact ASUS for after-sales support.
WiFi SmartConnect
AI Noise-Canceling Technology
File Transfer
Display Color Profile
One-Click System Diagnosis

GlideX

GlideX is a cross-device screen-sharing solution, with Mirror and Extend features that give you a bigger and better space for work and play. The Unify Control feature lets you use a single mouse and keyboard set to control different devices from one PC, across different OSes, so you don't need to switch between devices. GlideX optimizes your workflow in the blink of an eye!
Mirror
Extend (PC to Mobile)
Extend (PC to PC)
Unify Control

ScreenXpert for ASUS PCs

ScreenXpert for ASUS PCs — which you can download from Microsoft Store or find in your PC’s Start menu — helps you to manage app windows across displays connected to your ASUS PC and puts you in full control of your workflow!
App Switcher
App Navigator
Cam / Mic Switch

See what’s bundled with your amazing new device*22

ACCESSORIES

ASUS Now with Adobe Creative Cloud

Purchase and get complimentary membership.
*Operating system will vary by the configuration.
*The characteristics of an OLED display can eventually change over long periods of use, leading to visible changes. This is completely normal, and can cause behavior such as image burn-in or persistence: this means that a faint ghost of an image remains visible even when it’s replaced by a new image. These effects are more likely to occur if a non-moving (static) high-contrast image is displayed for an excessively long time. ASUS laptops with an OLED display minimize this risk by setting Windows Dark mode as default, as well as shortening the idle time before the screen is turned off — both on mains (AC) and battery (DC) power. This dual approach minimizes the potential for burn-in to maximize the lifespan of your OLED display lifespan, and also reduces unnecessary power draw for optimal battery life. We also recommended adjusting the brightness of your OLED display to complement the ambient lighting in your environment, rather than keeping the screen at maximum brightness at all times. You should also ensure that you have an animated, dark-background screensaver enabled in the Windows Settings tool.
The devices referred to on this web page are the most highly-specified models available. Please check the product specifications to ensure that the correct type of display is configured before purchasing in-store or online.
*The devices referred to on this web page are the most highly-specified models available. Please check the product specifications to ensure that the correct type of display is configured before purchasing in-store or online.
*1. ASUS Pen is optional. The availability and warranty for bundled stylus vary according to country and territory. Please check with your local ASUS retailer for details.
*2. As of Jan 1, 2023 based on internal ASUS market analysis comparing Vivobook 13 Slate OLED T3300GA to other brands’ detachable laptops, including Lenovo, Microsoft, HP, Apple, and Samsung, Huawei.
*3. 27% large video area, 19% higher video-to-screen ratio: Compared to a 12.9-inch 4:3 tablet
Average test results: Delta E < 1.5, +/- 0.5. Over time, the Delta E value of the display may change. It is recommended to recalibrate the color to ensure color accuracy.
*4. Maximum RAM capacity may vary according to device configuration.
*5. WiFi 6 availability may vary by country and their specific regulations. Feature only supported by Windows 11 or later.
*6. The availability and warranty for bundled cover stand vary according to country and territory. Please check with your local ASUS retailer for details.
*7. Fast Charging Technology is tested while the device is powered off with the default adapter included with the device. Charging time may vary +/- 10% due to system tolerance. Battery tests were conducted for under continuously writing. Actual battery life may will vary depending on different usage and other factors.
*8. Selected products are tested using enhanced military-grade MIL-STD-810H durability standards, with 12 test methods and 26 test procedures, to ensure extraordinary toughness. Based on ASUS internal market research using available information and testing reports from main laptop brand websites on Oct 28, 2022, ASUS consumer laptops use a regime consisting of 26 test procedures, which is the consumer laptop industry’s strictest and most extensive test regime for the MIL-STD-810H standard.
*9. Compared to average LCD displays in the market, measuring energy emission of blue light in between 415-455 nm wavelength.
*10. Compared to average LCD laptop panel. Average LCD display has 10 ms response time.
*11. Testing done on discrete parts, using soda-lime glass as comparative reference. Figures and tests provided by Corning.
*12. 802.11ax 2x2 160 MHz enables 2402 Mbps maximum theoretical data rate, ~3x faster than standard 802.11ac 2x2 80 MHz (867 Mbps) and nearly 6x faster than baseline 1x1ac (433 Mbps) Wi-Fi as documented in IEEE 802.11 wireless standard specifications, and require the use of similarly configured 802.11ax wireless network routers.
*13. This amendment defines standardized modifications to both the IEEE 802.11 physical layers (PHY) and the IEEE 802.11 Medium Access Control layer (MAC) that enable at least one mode of operation capable of supporting at least four times improvement in the average throughput per station (measured at the MAC data service access point) in a dense deployment scenario, while maintaining or improving the power efficiency per station. For additional details visit: https://mentor.ieee.org/802.11/dcn/14/11-14-0165-01-0hew-802-11-hew-sg-proposed-par.docx
*14. “Up to 75% lower latency” is based on Intel simulation data of 802.11ax with and without OFDMA using 9 clients. Average latency without OFDM is 36 ms, with OFDMA average latency is reduced to 7.6 ms. Latency improvement requires that the AP and all clients support OFDMA.
*15. Battery tests conducted by ASUS on December 26, 2022 using the PCMark 10. Test configuration: Vivobook 13 Slate OLED T3304GA, FHD OLED panel, Intel® Core™ i3-N300 Processor, 256GB UFS, 8GB RAM. Test settings: WiFi enabled but disconnected, Windows Power Plan set to Balanced, display brightness set to 110nits, volume set to system default, light sensor and keyboard backlight disabled. Actual battery life may vary depending on product configuration, usage, operational conditions and power management settings. Battery life will decrease over the lifetime of the battery.
*16. USB-C® Easy Charge ensures 4.5-watt charging when connecting to a non-Power Delivery chargers, including portable chargers or USB Type-A to USB-C® chargers. When using a Power Delivery charger, the charging speed will match the connected adapter’s power output, up to a maximum of 65 watts.
*17. Fast-charging varies according to the technology used in the of power bank itself.
*18. Weight and thickness refer to tablet only, and values may vary according to configuration.
*19. EPEAT registered where applicable. EPEAT registration varies by country. See www.epeat.net for registration status by country.
*20. Percentage varies according to device configuration.
*21. The testing regime includes the requirements of both military-grade standards and ASUS quality tests, and varies depending on device. MIL-STD-810 testing is conducted on selected ASUS products only. Note that the MIL-STD-810 testing helps to ensure the quality of ASUS products but does not indicate a particular fitness for military use. The test is performed under laboratory conditions. Any damage caused by attempts to replicate these test conditions would be considered accidental, and would not be covered by the standard ASUS warranty. Additional coverage is available with ASUS Premium Care.
*22. The availability and warranty for bundled accessories vary according to country and territory. Please check with your local ASUS retailer for details.

Colour

0°Black

Operating System

Windows 11 Home in S Mode - ASUS recommends Windows 11 Pro for business

Processor

Intel® Core™ i3-N300 Processor 0.8 GHz (6MB Cache, up to 3.8 GHz, 8 cores, 8 Threads)

Graphics


Intel® UHD Graphics
*Intel Iris Xᵉ Graphics is only available in models with Intel® Core™ i5/i7/i9 processors and dual-channel memory.

Display

13.3-inch, FHD (1920 x 1080) OLED 16:9 aspect ratio, 0.2ms response time, 60Hz refresh rate, 550nits HDR peak brightness, DCI-P3: 100%, 1,000,000:1, VESA CERTIFIED Display HDR True Black 500, 1.07 billion colors, PANTONE Validated, Glossy display, 65% less harmful blue light, TÜV Rheinland-certified, SGS Eye Care Display, Touch screen, - (Screen-to-body ratio)83%, With stylus support

Memory

8GB LPDDR5 on board
- Max Total system memory up to:8GB

Storage

256G UFS 2.1

I/O Ports

2x USB 3.2 Gen 2 Type-C support display / power delivery
1x 3.5mm Combo Audio Jack
Micro SD card reader

Keyboard & Touchpad

Soft Keyboard, 1.4mm Key-travel, Touchpad

Camera

1080p FHD camera
13.0M camera

Audio

Smart Amp Technology
Built-in 4-way stereo speakers
Built-in array microphone
with Cortana voice-recognition support

Network and Communication

Wi-Fi 6(802.11ax) (Dual band) 2*2 + Bluetooth® 5.2 Wireless Card (*Bluetooth® version may change with OS version different.)

Battery

50WHrs, 2S1P, 2-cell Li-ion

Power Supply

TYPE-C, 65W AC Adapter, Output: 20V DC, 3.25A, 65W, Input: 100-240V AC 50/60GHz universal

Weight

0.80 kg (1.76 lbs)

Dimensions (W x D x H)

30.99 x 19.00 x 0.89 ~ 0.89 cm (12.20" x 7.48" x 0.35" ~ 0.35")

Built-in Apps

MyASUS
ScreenXpert
GlideX

MyASUS Features

System diagnosis
Battery health charging
Splendid
Function key lock
WiFi SmartConnect
Link to MyASUS
TaskFirst
Live update
ASUS OLED Care
AI Noise Canceling

Military Grade

US MIL-STD 810H military-grade standard

Regulatory Compliance

EPEAT Silver
Energy star 8.0
RoHS
REACH

Security

Trusted Platform Module (Firmware TPM)
McAfee®
IR webcam with Windows Hello support

Included in the Box (Optional)

Stand
Stylus (ASUS Pen 2.0 SA203H-MPP2.0 support)
* Included accessories vary according to country and territory. Please check with your local ASUS retailer for details.

Disclaimer

This product has only been tested for compatibility with the Windows 11 operating system, and may encounter compatibility issues if Windows 10 or older OS versions are installed.

OLED

OLED

ORDER RELATED QUESTIONS

How can I track my order?

All orders are dispatched with the use of a courier service, which allows you to track your parcel directly from the courier website. You can use your tracking number which is provided via email and enter this on the “Tracking” or “Track your item” option on the courier’s website. If you have not received your tracking number, please call us on 1300 278 788 (Mon-Fri 9:00am to 6:00pm AEST excluding Public Holidays).

When can I expect the delivery?

All orders should be delivered in the expected delivery window as specified on the delivery option, when selecting during the checkout process. If you have not received the goods in the specified delivery window, please call us on 1300 278 788 (Mon-Fri 9:00am to 6:00pm AEST excluding Public Holidays).

I’ve changed my mind and want to cancel my order. What should I do?

Please contact ASUS Support on 1300 278 788 immediately should you wish to cancel an order.

What is the response time for inquiries?

We aim to respond to all emails / inquiries within 1-2 business days. During busy periods, we may experience backlog of inquiries, but nonetheless will aim to respond as soon as possible.

Questions about order status?

Processing - The order has been sent to our warehouse for fulfilment. Your order will usually dispatch within 1 - 2 working days.

Shipped - The order has been fully dispatched. The dispatch tracking number is provided in the Order Tracking email where you can obtain up to date dispatch information.

How do I return my product?

Returns are permitted for refund or exchange and must be initiated by contacting our ASUS Support by phone on 1300 278 788.

I need help with ordering. What should I do?

Should you need help choosing your ideal device or need help placing an order, you are welcome to contact our friendly and experienced sales team on 1300 278 788.

 

PAYMENT AND PRICES RELATED QUESTIONS

What payment methods do you accept?

We accept PayPal which is secure and allows customers to use most credit/debit cards such as MasterCard, Visa, Visa Debit, Maestro, and AMEX

I want to buy an item but want to purchase later. What should I do?

If you wish to purchase an item later please add the item to the wish list which can then be accessed in the My Account section.

Are your prices inclusive of GST?

Yes. All our prices listed are inclusive of GST.

 

DISCOUNT CODES RELATED QUESTIONS

How do I use discount codes?

To redeem discount codes, simply enter your discount code during the checkout process. You will see the discount reflected in your order summary.

Why doesn’t my discount code work?

Discount codes may be rejected for following reasons:

  • You have entered the code incorrectly. Please check the code and try again.

  • Your code has expired.

  • Your code requires a minimum purchase which has not been met.

  • You are trying to apply a discount to a product that is not included in the discount code offer, such as products combined with other bundle offers, or refurbished products that may not allow discount codes.

  • Your coupon is limited to a set quantity of purchases and the limit has already been met. For example, it may be limited to the first 100 units.

  • Your product is not available for coupon discounts as designated by discount code terms and conditions.

What are the terms and conditions for discount codes?

The use of discount codes may be restricted to certain types of products, order sizes, and/or time periods based on the criteria established by ASUS Shop. By placing an order using discount codes, you accept and agree to be bound by the following terms and conditions:

  • Discount codes are valid for ASUS Shop purchases only.

  • For personal usage only and must not be used for business transactions.

  • Must be redeemed at the time of order.

  • Valid only between the start and end dates as specified on the discount code or in the advertisement.

  • Limited to one coupon per customer. One coupon per checkout.

  • Not transferable.

  • May or may not be valid with other discounts, bundles, promotions, or discount purchase programs.

  • May require a minimum purchase as designated in individual coupon details.

  • May or may not be valid for refurbished products.

  • May or may not be limited to a set quantity of purchases, such as the first 100 units of a product on sale.

  • Not redeemable for cash.

  • May not be applicable in conjunction with other offers.

  • May be valid only in association with a specific payment method.

  • Not valid retroactively for previously purchased products.

  • Subject to program and pricing changes without notice.